FAQs on Mobile Money Transfer Service

Q: In how much time money can be collected at the destination post office? As soon as the recipient receives a notification SMS with transaction Id and secret code from the sender, he/she can collect money at destination post office.

Q: Do I need to go to a specific Post Office to get the money? You can go to any covered post office for Cash Out. It is not necessary to go to a particular post office. All you need to have is the Transaction ID and the Secret Code.

Q: What is the maximum limit for one transaction in one day? No limit on the number of transactions. However the minimum amount is 1,000 rupees while the maximum is 10,000 rupees.

Q: Is there any transaction charges, if yes what are those? As following:- Slabs Fee (Rs.) Tax (Rs.) 1000 - 1500 40 5 1501 - 5000 70 9 5001 - 10000 100 12

Q: What if the sender/ the recipient does not receive SMS notification? The sender must inform to the Cash In postal assistant regarding this so that he/ she will resend the same.

Q: In how many days the recipient must collect money at destination post office? The recipient must collect money within 14 days of transaction.

Q: What would happen with the money, in case the recipient does not collect it in predefined time? In case the recipient does not Cash Out the amount within 14 days, the amount is sent back to the sender and a ‘Cash In reversal’ SMS with new transaction-id will be sent to remitter. The remitter can withdraw money within 7 days (prescribed) after this SMS.